Terms of Service

1. Acceptance of Terms

By accessing or using CandidateRate ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these terms, please do not use our service.

2. Company Information

3. Description of Service

CandidateRate is a video interview platform that enables automated candidate screening and evaluation. Our service includes:

• Video interview creation and management tools
• Candidate scheduling and notification system
• Video recording and playback capabilities
• Candidate evaluation and filtering features
• Team collaboration and management tools

4. User Accounts

• You must be at least 18 years old to use this service
• You must provide accurate and complete information during registration
• You are responsible for maintaining the security of your account credentials
• You must not share your account with others or allow unauthorized access
• You must notify us immediately of any suspected unauthorized use

5. Acceptable Use Policy

You agree not to use the service for any unlawful purpose or in any way that could harm the service or other users. Prohibited activities include:

• Uploading malicious software, viruses, or harmful code
• Attempting to gain unauthorized access to our systems or user accounts
• Using the service to discriminate based on protected characteristics
• Recording or sharing interview content without proper authorization
• Harassing, threatening, or abusing other users of the platform
• Violating any applicable laws, regulations, or third-party rights
• Using automated tools to access or interact with the service without permission

6. Subscription and Billing

Subscription Plans:

• Free plan with limited features for trial purposes
• Paid monthly and annual subscription plans with full features
• Enterprise plans with custom pricing and additional support
• All plans include the features described on our pricing page

Billing Terms:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by applicable law
• We may change subscription prices with 30 days advance notice
• Failure to pay may result in service suspension or account termination

Cancellation:

You may cancel your subscription at any time through your account settings or by contacting us. Your access will continue until the end of your current billing period.

7. Data Ownership and Rights

• You retain ownership of all content you upload to our platform
• You grant us a limited license to process and store your content to provide our services
• Interview recordings remain the property of the interview creator and candidate
• You may export or delete your data at any time subject to our data retention policies

8. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our service, you consent to our privacy practices.

9. Service Availability

• We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for service interruptions beyond our reasonable control

10. Limitation of Liability

• Our service is provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid in the past 12 months
• Some jurisdictions do not allow liability limitations, so these may not apply to you

11. Termination

• Either party may terminate these Terms at any time with notice
• We may suspend or terminate accounts for violation of these Terms
• Upon termination, your right to use the service ceases immediately
• Data deletion follows our standard retention policies after termination

12. Intellectual Property

• CandidateRate and our technology are protected by intellectual property laws
• You may not copy, modify, or create derivative works of our platform
• All trademarks and logos are the property of their respective owners

13. Governing Law

These Terms are governed by the laws of Spain. Any disputes will be resolved in the courts of Barcelona, Spain, or through binding arbitration if mutually agreed.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or platform notification. Continued use after changes constitutes acceptance of the new Terms.

15. Contact Information

For questions about these Terms, please contact us at: